10.1.9 – Conflict Management

COURSE INFORMATION

Classroom

9533

2 Days

N/A

Executives, Senior Management, Managers, Supervisors and Employees / Human Resources Professionals

COURSE DESCRIPTION

The course is designed to identify and manage the resolution of personal conflict between individuals or teams. The main focus is on the workplace, although the same principles can be used elsewhere. Business teams and leaders are equipped with a range of skills and strategies which will help them to manage and resolve the inevitable conflicts which are part of any business process.

COURSE OUTLINE

INTRODUCTION

MODULE 1: HOW THE VIEW EXPLAINS OUR DIFFERENCES

MODULE 2: DIFFERENCES IN PERSONALITY TYPES

MODULE 3: FIGHT THE DIFFERENCE OR CELEBRATE IT

MODULE 4: ARE YOU BUILDING A BRIDGE OR A BARRIER

MODULE 5: UNDERSTAND AND MANAGE YOUR FEELINGS

MODULE 6: DEVELOP YOUR SKILLS AND INCREASE YOUR CHOICES

MODULE 7: FOUR STEPS TO RESOLUTION

MODULE 8: PREVENTING CONFLICT

THEORETICAL ASSESSMENT
Formative Assessment (Open book test)
Summative Assessment (Closed book test)

PRACTICAL ASSESSMENT
Role Play exercise.

COURSE OUTCOMES

The Conflict Management course aims to empower participants with the knowledge and skills needed to transform conflicts into opportunities for positive change and collaboration in various aspects of life and work.

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